Technical Customer Support Manager

Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times—and, with more than 11 million users and more than 100,000 five-star reviews - komoot is on its way to become one of the most popular cycling and hiking apps out there. Happiness and satisfaction of our users have always been central to our mission. To assist our users with questions, technical problems and to help them get the most out of the product, we are looking for an outstanding Technical Customer Support Manager to join our team.

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We don't have an open position in that area at the moment. But as we are constantly growing, there is a high chance we need some more smart people joining us in the future. In the meanwhile check out our job page for other open positions.
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Your key responsibilities

  • Support our users via email as well as answer their questions on all channels (tickets, forums, Twitter, Facebook, App Store reviews).
  • Understand what users want, organize their ideas and summarize the latest information for product development.
  • Work with developers and QA to find and solve critical bugs in the wild.

Why you will love it

  • You’ll work with outdoor fans and help them to have great experiences.
  • You’ll be the voice and the ear for our users and have a big impact on our community.
  • You’ll play a key role and have true impact in our international team of designers, copywriters, app, backend and product experts.
  • We let you work from wherever you want, be it a beach, the mountains, a co-working space of your choice, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3.
  • Every day your work will inspire people to discover more of the great outdoors.
  • You’ll join us for team gatherings 3 times a year in beautiful locations like Italy, Mallorca or the Bavarian Alps.

You will be successful in this position if you

  • Have outstanding communication skills in German & English (C1-2), any other languages are welcomed (Dutch, French, Italian or Spanish) .
  • Have 1+ years experience working in online or tech support and you love it. You know how to identify and report bugs and you are able to break down technically complex problems to simple explanations.
  • Are a tech savvy person that has used komoot previously. You learn quickly, understand how mobile apps work (terms like APK mean something to you) and you enjoy deep diving into technical issues and resolving them.
  • Are highly self-driven, responsible, well- organized and able to handle several tasks at the same time.
  • You are positive and curious about our users’ needs and keen to improve their experience.
  • Are available to work on weekends.
  • Have a passion for outdoor sports, apps and technology.

Sounds like you?

Send us the following

  • Your CV in English highlighting your most relevant experience.
  • A write up explaining why you’re interested in working at komoot.
  • Feel free to tell us a little about yourself and show us your interests via your blog, Twitter, Tumblr, Flickr or your website.
  • Bonus points for: Doing something creative with komoot (We love people who go the extra mile).

Change the Way People Explore

Everybody at komoot is working towards this vision and we design our company to put as little as possible between you and bringing this vision to life.

Create With Purpose

Today, millions of people explore nature with our apps. Their experiences are what drives us and makes us smile everyday.

Work Wherever You Thrive

Our headquarter is located in Potsdam at a lake, but our team works all over Europe. Bavarian mountains? Canary Islands? A little house at a lake? Booming Berlin?

Work With People You Actually Want To Work With

Meet the team

Working At Komoot